Processing Time:

Please allow 1–2 business days for us to process and fulfill your order before shipping. We freshly prepare our dough daily in small batches to ensure top quality and freshness.

Please consider this 1–2 day processing time when placing an order, especially for time-sensitive deliveries or gifts, even when selecting express delivery.

Shipping Locations:

We currently ship to all postal addresses in Australia via express post, and to selected international countries. We frequently expand our shipping destinations and announce updates on Instagram.

Please note: We do not ship to PO BOXES. Ensure you provide a valid residential shipping address; otherwise, your order may be held at your local post office until a valid address is provided.

Shipping Times:

Australia: 1-4 BUSINESS DAYS

Orders to metro cities typically arrive within 1 business day once shipped, while orders to regional locations may take up to 4 business days to arrive.

 

It is our privilege to stand behind our 14-day money-back guarantee on our products. The 14-day period is calculated from the calendar date that a shipping label is generated for your order and is not from the time of delivery. If for any reason you are dissatisfied with our products, we will fully refund the eligible amount of your purchase. Only unopened products subject to additional terms below are eligible for return. Once we receive the item(s) back, we will immediately process the appropriate refund once items arrive back in our warehouse.

At Evecookies.com.au, our priority is to make our customers feel great and in return, spread our tea and healthy treats mission. We will do everything we can to help ensure that you are 100% satisfied. Most issues can be resolved by contacting our Concierge team at hello@evecookies.com.au for prompt assistance, tips, and tactics on how to enjoy and properly use our products.

 

Conditions of Return:

 

To be eligible for a return, your item(s) must be unopened and in new condition. Your return must also be in the original packaging and include a receipt or proof of purchase. Sale items and items purchased with promotional or discount offers or subscription discounts are not eligible for return; only regularly priced items at the time of purchase may be refunded, subject to an approved RMA. You must make a request for an RMA during the money-back-guarantee window.

If you are unsatisfied with the flavor of a tea product or cookies after opening, we may send you a different tea product that you may potentially better enjoy instead.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds:

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@evecookies.com.au.

 

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.

 

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email athello@evecookies.com.au.

 

Items Lost, Stolen, or International Orders:

In the event that an item is lost or stolen during or after shipment, Evenutrition.com.au is not responsible for replacing the order. If the items have been verified to have been delivered via tracking number, Evenutrition.com.au is not responsible for replacing said items. Unfortunately, there have been several instances where we replaced stolen items only to find out that these items have been delivered to the customers after all.

In the case of orders with a non-Australia shipping address, "international orders," we are relieved of any and all liabilities at the first point where a postal carrier tracking shows or implies package with a location outside of Australia. It is explicitly assumed that if a package gets stuck, lost, or similar, in transit, whether the last scan implies within or outside of Australia, that the package will be assumed outside of Australia, and thus not.