Pickup & Returns
Pickup
All online orders are currently pickup only from our St Kilda store.
Please allow a minimum of 2 days’ notice for cake orders. Your selected pickup date and order details will be confirmed when your order is placed.
Please collect your order during our store opening hours. We recommend arriving as close as possible to your selected pickup time so your cake can be enjoyed at its best.
Changes & Cancellations
As our cakes are freshly made to order, please contact us as soon as possible if you need to make a change to your order.
Changes or cancellations requested close to the pickup date may not be possible once preparation has begun.
Returns & Refunds
Due to the fresh and perishable nature of our products, we are unable to accept returns or exchanges for change of mind.
If your order is incorrect, damaged, or there is an issue with the quality of your product, please contact us as soon as possible after pickup with your order details and photos where applicable. We will review the issue and work with you to find an appropriate solution.
Missed Pickups
Orders that are not collected on the nominated pickup date cannot be guaranteed for collection on a later date due to the freshness of our products.
Questions?
If you have any questions about your order, please contact EVE Bakehouse before placing your order.
Store Locations
EVE Bakehouse
158 Acland Street, 3182 VIC
(Ground floor – inside next to Acland Court Shopping Centre)
Phone: 0478 887 566 (Cake enquiries only)